PRIVACY POLICY
At Nilavedic, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website.
Information We Collect
We may collect the following information when you interact with our website:
- Name
- Contact details (phone number, email address)
- Shipping and billing address
- Payment-related details (processed securely via third-party gateways)
- Order and purchase history
We do not store your credit/debit card details.
How We Use Your Information
Your information is used to:
- Process and deliver orders
- Communicate order updates, new products and customer support responses
- Improve our products, services, sales and website experience
- Comply with legal and regulatory requirements
We do not sell, rent, or trade your personal information to third parties.
Data Security
We take reasonable technical and organizational measures to protect your personal data from unauthorized access, misuse, or disclosure.
While we strive to protect your information, no online transmission is completely secure, and we cannot guarantee absolute security.
Cookies
Our website may use cookies to enhance user experience and analyze website traffic.
You may choose to disable cookies through your browser settings; however, some features of the website may not function properly.
Third-Party Services
We may share limited information with trusted third-party service providers such as:
- Payment gateways
- Courier and logistics partners
These providers are obligated to protect your information and use it only for service-related purposes.
User Consent
By using our website, you consent to the collection and use of information as described in this Privacy Policy.
Changes to Privacy Policy
Nilavedic reserves the right to update or modify this Privacy Policy at any time.
Changes will be effective immediately upon posting on the website.
Contact Us
If you have any questions regarding this Privacy Policy, please contact us using the details provided on our website.
REFUND & RETURN POLICY
At Nilavedic, customer satisfaction is important to us. Due to the nature of Ayurvedic and personal care products, we follow a strict but fair refund and return policy.
No Return on Opened Products
For hygiene and safety reasons:
- Opened, used, or partially used products are not eligible for return or refund.
- Products once delivered cannot be returned due to personal preference or change of mind.
Damaged or Incorrect Products
If you receive a product that is:
- Damaged during transit
- Leaking
- Incorrect item delivered
Please notify us within 24 hours of delivery with clear photos/videos of:
- The product
- Outer packaging
- Shipping label
Requests made after 24 hours may not be accepted.
Refund Process
- Once the issue is verified, we may offer a replacement or refund, at our discretion.
- Approved refunds will be processed to the original payment method.
- Refund timelines may vary depending on the payment gateway or bank.
Shipping Charges
- Shipping charges are non-refundable, unless the return is due to our error.
- In case of replacement, reshipping charges will be borne by Nilavedic.
Order Cancellation
- Orders can be cancelled only before dispatch.
- Once dispatched, orders cannot be cancelled.
Non-Refundable Situation
Refunds will not be provided for:
- Incorrect address provided by the customer
- Failed delivery due to customer unavailability
- Delays caused by courier partners or natural conditions
Final Decision
Nilavedic reserves the right to make the final decision on all refund and return requests.